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How to pair TEXA Navigator with TEXA Diagnostic Software

Recent versions of TEXA diagnostic software (TEXA Truck 51 and TEXA Off-Highway 22) have an updated process for pairing the Navigator TXTs diagnostic adapter to the diagnostic software.

Your TEXA dealer will typically configure your software upon installation but it’s important to know how to pair the Navigator TXT because the software will lose the Bluetooth connection occasionally for a number of reasons.

TEXA has automated this procedure, previously you had to toggle the device on and enable USB and Bluetooth separately but now you just click on your Navigator TXT and TEXA configures the device for USB and Bluetooth communication.

Call J-Ball Electronics toll-free at 1-855-326-8863 any time you have questions about TEXA Diagnostic Software.

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TEXA Operator Entry Selection

With the release of recent versions of TEXA Truck and Off-Highway diagnostic software, a new feature called Operator Entry comes enabled by default which causes a popup message to jump up when starting a diagnostic session.

Operator Entry allows the TEXA owner to add the names of the people using TEXA so they can be selected at the start of the diagnostic process. The Operator name will appear in printouts and reports.

TEXA Opearator Entry screen pops up when performing a diagnosis in TEXA Truck 51 and Off-Highway 22.

The popup window explains what actions need to be taken but many TEXA users confuse this with the Navigator TXT not being configured because of the Configure icon. This screen is saying the user has the option of disabling Operator selection or Configure. Disabling it is straightforward, click the button and TEXA will not prompt again.

Operator Entry management is located on the Configuration Wizard screen.

To add Operator names click the Configure button on the popup window, TEXA loads the Configuration Wizard so Operator names can be managed in the bottom left corner of the screen. Click the + button to add Operators.

Enter the name of as many TEXA operators as needed.

Enter the Operator name and click the green check mark.

It's possible to add multiple Operator names to TEXA, these names will be displayed on printouts and reports.

As many Operators names as needed may be entered. When finished entering operators click the arrow at the bottom right corner of the screen then complete the Configuration Wizard for your diagnostic adapter.

When performing a diagnosis the Operator Entry dropdown menu allows the selection of the appropriate operator name.

When performing a diagnosis TEXA now presents a list of Operators to choose from.

To enable Operator Entry click the Settings icon at the top of the screen.

If Operator Entry has been disabled and you want to enable it, click the settings icon at the top of the screen.

Click the User Preferences icon and scroll down then check the Enable operator entry checkbox.

Click the User Preferences icon at the bottom of the screen then scroll down to Enable operator entry and check the box.

If you have any questions or need further assistance with Operator Entry or any other TEXA issue please call J-Ball Electronics toll-free at 1-855-326-8863.

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TEXA Cummins T-50 Truck & Off-Highway 3-Pin Cable

The Cummins T-50 3 Pin cable includes two sets of center pins that need to be changed to match the diagnostic connector on the engine.

It’s easy to miss the subtle differences between the two sets of center pins which often results in frustration when the cable won’t connect to the diagnostic port on the engine.

The second set of center pins should be in a clear plastic container in your kit or with the cable.

The green centers have a round receiver on the male cable end and a 6 sided prong on the female cable end.

The blue centers have a triangular receiver with a security prong on the male cable end and a triangular prong with a security recess on the female cable end.

A good set of needle nose pliers is required to pull the center pin out of the female cable end. The first time removing the center pin from the female end of the cable usually takes quite an effort, subsequent removal is much easier.

The center pin on the male cable end removes easily by inserting the needle nose pliers to pop it free.

Remember when using the T-50 cable to diagnose a Cummins Truck or Off-Highway engine to select this cable prior to diagnosis so TEXA communicates properly with the engine.

Call J-Ball Electronics toll-free at 1-855-326-8863 if you have any questions, require assistance or are looking to purchase TEXA Cummins T-50 Truck & Off-Highway 3 Pin Diagnostic Cable or any other TEXA products.

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TEXA Pro Tip: Submit iSupport Technical Support Request

iSupport Technical Support is included with every TEXA Diagnostic Software package from J-Ball Electronics. We feel iSupport is a valuable resource, especially as a first time TEXA owner because it provides a way to ask for assistance, report bugs in the software, and request features directly from TEXA’s technical support and software development teams.

Toll-free technical support is always available from J-Ball Electronics but sometimes there are issues where we need assistance so we use iSupport to escalate the issue to TEXA.

TEXA iSupport Icon

When in a diagnostic test look for the iSupport icon (orange alert icon inside a dialog box along the top bar of the screen), clicking the iSupport icon will pop a couple messages onto the screen to explain the steps in the process.

The first dialog informs you iSupport will perform a recording to send to TEXA.

First message to appear tells you iSupport allows you to record what you’re seeing onscreen so it may be sent to TEXA for the purpose of improving the product. Be aware you can only submit an iSupport ticket if you are using the latest version of TEXA so check for updates prior to launching an iSupport request.

The next message tells you the diagnosis must be restarted to perform the recording. When you click the green checkmark TEXA will automatically close your current diagnosis and restart it.

The Self-diagnosis text in the top right corner of the screen turns red when recording what you see onscreen for sending to iSupport.

When submitting a recording to iSupport you want to perform all the tasks or routines onscreen that are relevant to the issue you are seeking assistance with.

If you are trying to show that a certain parameter isn’t available or is incorrect, go to the screen where the parameter is listed and show it onscreen so it is recorded.

If you are encountering an error in diagnosis, perform the diagnosis to show the error you’ve encountered.

Once you’ve recorded everything you want show to TEXA, click the red X in the top right corner to close the diagnosis (and say yes to ending communication with the control unit) to transfer the recording to iSupport.

When the recording has been transferred successfully, click the orange iSupport button (bottom left circled) to go to the final step or you may abandon the iSupport request by clicking the red X in the bottom right corner.

The final step is to enter some information about the vehicle you’re working on including the Year and VIN (if the vehicle has a short VIN TEXA will prompt you to enter more characters, you may fill the required number of characters with 000000 or 111111).

You may include attachments and you need to select the most appropriate “Type of failure” then enter a description of the issue. The more detailed information you provide to describe the issue will help TEXA Technical Support respond with appropriate solutions.

Click the Continue button then enter your email address to receive notification when TEXA responds.

Remember you can always call J-Ball Electronics toll-free at 1-855-326-8863 for assistance with TEXA.

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TEXA Pro Tip: Custom Parameter Groups in TEXA Diagnostic Software

TEXA diagnostic software lets you create custom parameter groups to suit the way you want to use the tool.

For most engines TEXA has already created parameter groups for All Voltages, All Temperatures, Aftertreatment, etc. to provide logical groupings of parameters for diagnosing all the different systems on modern ECM controlled diesel engines.

Create your own custom parameter groups for a specific engine, when trying to diagnose a particular issue or to perform routine checks, here’s how:

Under Parameters click the Favorite Parameters button in the bottom left corner (circled).
Under Parameters click the Favorite Parameters button in the bottom left corner (circled).
The arrows show the Parameter Groups already created by TEXA.
The arrows show the parameter groups already created by TEXA.
Click the + icon along the bottom of the screen (circled) to create your Custom Parameter Group.
Click the + icon along the bottom of the screen (circled) to create your custom parameter group.
Select the Parameters to be displayed (1), click the checkmark at the bottom of the screen to save your Parameter Group (2), then name your group (3).
Select the parameters to be displayed (1), click the checkmark at the bottom of the screen to save your parameter group (2), then name your group (3).
Your Custom Parameter Group has been saved and may be accessed along with the other pre-defined Parameter Groups.
Your custom parameter group has been saved and may be accessed along with the other pre-defined parameter groups.

Call toll-free 1-855-326-8863 to speak to our knowledgeable and friendly TEXA support technicians for assistance with all things TEXA.

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TEXA Pro Tip: Access the last 20 vehicles diagnosed in TEXA Diagnostic Software

You’re working on a vehicle when a truck rolls up in need of emergency repairs. You grab your TEXA diagnostic laptop to perform troubleshooting and repairs then clear fault codes to get the truck back on the road.

Now it’s time to get back to what you were working on before. Here is an easy way to jump right back to any of the previous 20 vehicles you worked on.

How to access the last 20 vehicles diagnosed in TEXA. Click the down arrow below the red X in the top corner of the screen.
Click the down arrow in the top right corner of the screen to see the last 20 vehicles diagnosed.
Click on the vehicle you want to work on, you will be taken directly to that vehicle's diagnosis.
Click on the vehicle you want to work on, you will be taken directly to that vehicle’s diagnosis.
If you'd like to save a vehicle so you can quickly return to it, click the star icon in the top left corner when in the vehicle diagnosis screen.
If you’d like to save a vehicle so you can quickly return to it, click the star icon in the top left corner when in the vehicle diagnosis screen.
Saved vehicles will appear in the Selections saved tab accessed by clicking the down arrow in the top right corner of the screen.
Saved vehicles will appear in the Selections saved tab accessed by clicking the down arrow in the top right corner of the screen.