J-Ball Electronics is pleased to announce a new service to clear the 18 digit Factory Passwords for Caterpillar Off-Highway equipment. Cat Factory Passwords are often required when clearing codes, changing settings and initiating regeneration.
Call toll-free 1-855-326-8863 during regular business hours; 6am to 4:30pm Pacific, 9am to 7:30pm Eastern, Monday to Friday (and by special appointment outside regular business hours).
Within minutes our technicians will connect to your computer and clear the Cat Factory Passwords so you can complete your diagnosis, configuration changes and regenerations. No more waiting hours, days or even weeks for an expensive callout from your local Cat technician.
$250 per factory password OR
$350 per engine serial number/session
Cat ET Diagnostic Software (Full Access)
Dameware Remote Everywhere or Teamviewer remote access software
If you don’t have internet access, text a picture of the Enter Factory Password screen to your technician, they’ll generate the Factory Passwords and text them back to you.
J-Ball Electronics will be closed on Monday October 10 for Canadian Thanksgiving. It’s been such a beautiful fall with the warmest temperatures in recent memory and no rain for over a month so everyone is either getting one last camping trip in or doing yardwork before the snow inevitably flies.
We will be open again Tuesday October 11 at 6:00am Pacific (9:00am Eastern) to serve you.
Every TEXA diagnostic software kit comes with a HASP key which must be installed in a USB slot in the laptop/tablet for the TEXA diagnostic software to run. The HASP key must remain installed the entire time TEXA software is being used.
In 2022 TEXA started shipping a Micro USB HASP key which is much smaller than the old/standard HASP key, the Micro USB HASP key reduces the chance of damaging the HASP key, or worse, your laptop/tablet’s motherboard in the event of a fall.
It’s possible to replace your HASP key if it’s damaged or to take advantage of the new Micro USB HASP key.
When you receive the new HASP key it must be inserted into a USB port with the laptop/tablet online so TEXA can remote in to assign your licenses to the new key. This process can take a day or more depending on your time zone relative to TEXA’s time zone.
Benefits for Panasonic Toughbook Users
The Micro USB HASP key allows the USB cover door to be closed on CF-53, CF-54 and FZ-55 Toughbook.
Minor modification is required on the CF-54/FZ-55 Toughbooks, the rubber bumper prevents the door from closing with the modified HASP Key installed. Using a sharp knife or other cutting tool, carefully remove the section of the bumper between the red arrows until the door will close with the HASP Key installed.
Pliers will be required to remove the Micro HASP key once installed, always grab on the corner because grabbing in the middle can bend the key and damage the computer board. The Micro USB HASP key handle must be filed/sanded just short of the metal housing, we typically do this prior to shipping if we know you’re a Panasonic Toughbook users.
As of September 30, 2022 we will no longer be providing support for computers running Windows 7. Microsoft ended support over 2 years ago so it is becoming increasingly difficult to maintain functional software.
We are requesting that you upgrade your computer to Windows 10 so that we can continue to offer the best support possible.
Windows 10 Upgrade Options:
FREE – Upgrade to Windows yourself using the Windows 10 Creation Utility. This option may not be available for older computers and your diagnostic software will require repair and relicensing after the upgrade.
$500 ($300 Windows upgrade, $200 shipping) – Send your laptop to J-Ball Electronics for upgrade. Your computer will be upgraded to Windows 10 and you will receive all of the latest versions of diagnostic software you had previously purchased.
+$200 – We have a limited number of loaner laptops should you need one while your computer is in for upgrades, the $200 shipping covers loaner laptop shipping both ways.
SSD & Windows 10 Upgrade for Slow Computers If your computer is getting slow it would benefit from a new solid state drive (SSD) replacement for the existing hard drive. The SSD upgrade brings new life to old computers, dramatically improving the speed of the computer and reducing startup and data processing times. Cost includes SSD and Windows 10 upgrade and latest versions of diagnostic software you had previously purchased.
New Panasonic FZ-55 Toughbook If your laptop is too old or beat-up, we always have new Panasonic FZ-55 Toughbook laptops in stock and loaded with diagnostic software. The FZ-55 comes with a 3 year warranty and the latest versions of diagnostic software you had previously purchased.
Tuning and troubleshooting for Bobcat/Doosan engines is available for skid steer, compact track loader, excavators, tractors, mowers, utility vehicles and telehandlers. Call 1-855-326-8863 for model coverage and pricing.
J-Ball Electronics will be closed on Thursday November 11 in recognition of the service and sacrifice observed as Veterans Day in the US and Remembrance Day in Canada. Honoring all who served, lest we forget.
Cat C7.1 engines are found in a large range of off-highway agricultural, construction, forestry and specialty equipment including Chippers/Grinders, Combines/Harvesters, Compactors/Rollers, Compressors, Cranes, Crushers, Feller Bunchers, Forklifts, Hydraulic Power Units, Irrigation Equipment, Loaders/Forwarders, Material Handling, Mining, Paving Equipment, Pumps, Skidders, Sprayers, Sweepers, Trenchers and Underground Mining Equipment.
Call J-Ball Electronics toll-free at 1-855-326-8863 for more information.