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Open Victoria Day and Memorial Day

We know how important it is having someone answer the call when you need assistance so J-Ball Electronics will be open for the Victoria Day holiday in Canada on Monday, May 24 and Memorial Day in the USA on Monday, May 31.

Reach us by email or toll-free 1-855-326-8863 during regular business hours:

  • 3:00am to 2:00pm Hawaii (summer)
  • 4:00am to 3:00pm Hawaii (winter)
  • 5:00am to 4:00pm Alaska
  • 6:00am to 5:00pm Pacific
  • 7:00am to 6:00pm Mountain
  • 8:00am to 7:00pm Central
  • 9:00am to 8:00pm Eastern
  • 10:00am to 9:00pm Atlantic
  • 10:30am to 9:30pm NewFoundland
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New Remote Support Tool Download

We’ve moved away from TeamViewer for remote support, call 1-855-326-8863 to receive your 9 digit code to start the download of the new remote support tool from Austin Texas based Solarwinds.

How to install Solarwinds Dameware Remote Everywhere:

  1. Go to www.startcontrol.com/jballelectronics
  2. Call 1-855-326-8863 to receive the 9 digit code to start the download.
  3. Follow the prompts to complete the installation.
  4. The Computer Name has been assigned by the Technician at J-Ball, if you change this advise them because this is how you appear in our control panel.
  5. Click NO to assigning a Master Password.
  6. You have completed the installation when you see the solarwinds dameware screen with the J-Ball Electronics logo and a message “Your device is ready to receive remote support”
  7. The J-Ball Technician will connect to your computer at this point OR you can click the Request Assistance button.
  8. Please be aware that Request Assistance only works during J-Ball Electronics business hours and we recommend you also call our toll-free number (1-855-326-8863) when you Request Assistance.
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New Features in TEXA Truck 51.0

Keeping your diagnostic software up to date is important, TEXA Truck 51.0 includes features to improve productivity via dashboards and searchability.

Diagnostic Operator Entry screen pops up blocking diagnosis until either disabled or configured.
  1. Diagnostic Operator Entry – a new option allows adding the operator name using TEXA which will appear in printouts and reports. One issue this has created is a popup message which blocks TEXA from performing a diagnosis. A quick read of the popup instructs users to either Disable the feature (what most users choose) or Configure the names of the people using TEXA. Read the blog post on how to manage Operator Entry.
System Scan Dashboards - display information graphically by system, their location on the vehicle, a list of codes per system and a link to further diagnosis.
  1. System Scan Dashboards – display information graphically by system, their location on the vehicle, a list of codes per system and a link to further diagnosis.
Logical Groupings in Adjustments - identified by the type of adjustment and searchable using the field at the bottom of the screen search for REGENERATION, RESET, PARAMETERIZATION and others to quickly locate the desired setting change.
  1. Logical Groupings in Adjustments – identified by the type of adjustment and searchable using the field at the bottom of the screen search for REGENERATION, RESET, PARAMETERIZATION and others to quickly locate the desired setting change.

For help with any of these areas and everything TEXA related call J-Ball Electronics at 1-855-326-8863.

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Isuzu Off-Highway Tuning

Tier 4 interim Isuzu engines are found in in Hitachi, Link Belt and other excavator makes.

Tuning for Isuzu engine models 4JJI / 4HK1 / 6HK1 / 6WG1 covers excavators through the standard weight class from 12 tons to production class excavators weighing 85 tons.

Increased productivity and reliability is the name of the game for these machines and that’s exactly what J-Ball Off-Highway diesel tuning delivers.

Call J-Ball Electronics toll-free at 1-855-326-8863 for more information.

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Reconditioned CAT & Cummins ECM Sale

CAT & Cummins ECMs on sale through January 2021

Select models of reconditioned CAT & Cummins ECMs are overstocked and are marked down to $995 with NO CORE CHARGE through January 2021.

CAT 3126 with 40 Pin ECM for:

  • 1WM 

CAT 3126B with 70 Pin ECM for:

  • 7AS
  • 8YL
  • 9SZ

CAT 3126E with 70 Pin ECM for:

  • CKM
  • BKD
  • HEP
  • DPF

CAT C10 with 40 Pin ECM for:

  • 2PN
  • 8YS

CAT C12 with 40 Pin ECM for:

  • 1YN
  • 9NS

Cummins ISX15

  • Pre-Emission CM570

Call J-Ball Electronics toll free today at 1-855-326-8863 for a refurbished CAT or Cummins ECM and ask about upgrading your power rating at the same time.

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Christmas Holiday Hours

Happy Holidays from everyone at J-Ball Electronics.

J-Ball Electronics will be open through the Christmas holidays with limited closures on Christmas Eve and New Year’s Eve.

  • 6:00am – 5:00pm Pacific – Monday December 21
  • 6:00am – 5:00pm Pacific – Tuesday December 22
  • 6:00am – 5:00pm Pacific – Wednesday December 23
  • 6:00am – 12:00pm Pacific – Thursday December 24
  • CLOSED – Friday December 25

  • 6:00am – 5:00pm Pacific – Monday December 28
  • 6:00am – 5:00pm Pacific – Tuesday December 29
  • 6:00am – 5:00pm Pacific – Wednesday December 30
  • 6:00am – 12:00pm Pacific – Thursday December 31
  • CLOSED – Friday January 1

We wish everyone a safe and happy holidays with family and friends (where possible) and a much better New Year in 2021!

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TeamViewer 10 End of Life

TeamViewer will no longer be providing access through TeamViewer 10 in mid-2021.

J-Ball Electronics customers who have been running TeamViewer 10 for that last number of years are encouraged to update to the latest version of TeamViewer at their convenience.

J-Ball Electronics has a paid TeamViewer subscription so J-Ball Electronics customers do not need to pay to use TeamViewer.

How to update from TeamViewer 10

You should see an arrow to the right of the Help menu, when you place your cursor over the arrow it will say a new version is available.

Click this arrow to start the download, a new screen will appear over TeamViewer advising your version and the latest version available, click the Update button.

TeamViewer 10 end of life is in June 2021, download the latest version of TeamViewer by clicking the Update button in the app.

TeamViewer will close your current version, download the update files and install the latest version of TeamViewer. That’s it, you’re up to date!

TeamViewer will download the latest version of software available

Please call J-Ball Electronics toll-free at 1-855-326-8863 if you have any questions or require technical assistance.

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TEXA Car Sale Extended

TEXA Car Sale for New and Existing TEXA Truck owners extended through October.

The TEXA Car sale has been extended through October. New and existing TEXA Truck customers can add TEXA Car diagnostic software for $995 USD/ $1,343.25 CAD, a savings of 33% off the retail price ($1,500 USD/ $2,025.00 CAD).

TEXA Truck covers everything from 3/4 ton diesel pickups through Class 8 trucks but does not provide gas engine coverage for 1/2 ton trucks. TEXA Car adds coverage for gas pickups as well as these vehicle types/makes:

  • Light Commercial Vehicles
    • Chevrolet
      • Silverado
    • Dodge
      • Promaster/Promaster City
      • Ram
      • Sprinter
    • Ford
      • E Series
      • F Series
      • Transit
    • Freightliner
      • Sprinter
    • GMC
      • Sierra
    • Mercedes Benz
      • Metris
      • Sprinter
    • Nissan
      • NV Compact & Full Size
  • Passenger Vehicles
    • Abarth
    • Acura
    • Alfa Romeo
    • Audi
    • BMW
    • Buick
    • Cadillac
    • Chevrolet
    • Chrysler
    • Dodge
    • Fiat
    • Ford
    • Genesis
    • GMC
    • Honda
    • Hummer
    • Hyundai
    • Infiniti
    • Jaguar
    • Jeep
    • Kia
    • Land Rover
    • Lexus
    • Lincoln
    • Mazda
    • Mercedes Benz
    • Mercury
    • Mini
    • Mitsubishi
    • Nissan
    • Plymouth
    • Saab
    • Scion
    • Smart
    • Subaru
    • Suzuki
    • Toyota
    • Volkswagen
    • Volvo

Call J-Ball Electronics toll free at 1-855-326-8863 for more information.