We’ve moved away from TeamViewer for remote support, call 1-855-326-8863 to receive your 9 digit code to start the download of the new remote support tool from Austin Texas based Solarwinds.
How to install Solarwinds Dameware Remote Everywhere:
- Go to www.startcontrol.com/jballelectronics
- Call 1-855-326-8863 to receive the 9 digit code to start the download.
- Follow the prompts to complete the installation.
- The Computer Name has been assigned by the Technician at J-Ball, if you change this advise them because this is how you appear in our control panel.
- Click NO to assigning a Master Password.
- You have completed the installation when you see the solarwinds dameware screen with the J-Ball Electronics logo and a message “Your device is ready to receive remote support”
- The J-Ball Technician will connect to your computer at this point OR you can click the Request Assistance button.
- Please be aware that Request Assistance only works during J-Ball Electronics business hours and we recommend you also call our toll-free number (1-855-326-8863) when you Request Assistance.